Refund Policy
Refund & Return Policy
Last updated: July 2026
At DartsSets, we want every customer to be satisfied with their purchase.
If you are not completely satisfied with your order, we offer a straightforward return and refund process.
DartsSets is operated by:
HANDMADE HAVEN LTD
Suite 10615, 61 Bridge St
Kington HR5 3DJ
United Kingdom
Email:
Phone:
+44 7706 175073
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include original packaging
- Include all accessories, manuals, and included parts
- Have proof of purchase or order information
Return requests submitted after 30 days from delivery may not be accepted.
How to Request a Return
Before sending any item back, please contact our customer support team.
Email:
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Photos or videos if the item has an issue
Our team will review your request and provide return instructions.
Please do not send products back without first receiving return approval.
Return Conditions
Returned products must be:
✓ Unused
✓ In original packaging
✓ In resalable condition
Items that show signs of use, damage, or missing components may not qualify for a full refund.
Products That Cannot Be Returned
The following products are not eligible for return:
- Customized or personalized darts
- Products modified by the customer
- Used darts or equipment showing signs of play
- Used flights, shafts, or small accessories
- Gift cards
- Digital products
For hygiene, safety, and product condition reasons, opened and used accessories may not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within:
7 days after delivery
Please provide:
- Order number
- Description of the problem
- Photos of the product and packaging
After reviewing the issue, we will provide an appropriate solution, including:
- Replacement
- Repair assistance
- Refund
If the issue is caused by our error, DartsSets will cover the reasonable return shipping cost.
Return Shipping Costs
For returns due to personal preference, incorrect selection, or change of mind:
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless the item was:
- Damaged
- Defective
- Incorrectly shipped
We recommend using a tracked shipping service for all returns.
DartsSets is not responsible for return packages lost during transportation.
Refund Process
Once we receive and inspect your returned item, we will notify you about the refund status.
If approved:
- Refunds will be issued to the original payment method.
- Processing time usually takes 5–10 business days.
Please note that banks and payment providers may require additional time to process completed refunds.
Partial Refunds
Partial refunds may apply if:
- The item shows signs of use
- Original packaging is missing
- Accessories or parts are missing
- The product has been damaged after delivery due to customer handling
Order Cancellation
Orders may be cancelled before they enter the fulfillment process.
Once an order has been processed or shipped, cancellation may no longer be possible.
Please contact us as soon as possible if you need to cancel an order.
Exchanges
If you receive a defective or incorrect product, we will assist with an exchange where appropriate.
For changing to a different product or model, please follow the return process and place a new order.
International Returns
For international orders, return shipping arrangements may vary depending on the destination country.
Customers should contact our support team before returning any international order.
Contact Us
If you have any questions regarding refunds, returns, or exchanges:
Email:
Phone:
+44 7706 175073
We aim to respond to all inquiries within 24 business hours.